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Frequently asked questions

We have provided some additional information you may find helpful below. 

We have separated these into;

  • General questions - relating to topics about accessibility and access needs. 

  • Questionnaire questions - relating to queries about our questionnaire.

Questionnaire questions

More details about the £25 Prize Draw

Everyone completing the questionnaire will have the opportunity to be entered into a draw for a £25 Amazon voucher, or alternatively, if selected you can nominate a charity for the £25 to be donated to on your behalf. To enter you must enter your email address in the box at the end of the questionnaire.

How many questions are there? and how long will it take?

Both questionnaires will take around 20 minutes to complete, and you can skip any questions you think are not relevant to you. The Visitor Questionnaire has the following 6 sections: 1. Access needs 2. Access information 3. Venue approaches 4. Social Impact 5. About you 6. Anything else The Organiser Questionnaire has the following 5 sections: 1. About you/ Your role 2. Your experience organising events 3. Support & information for organisers 4. Accessibility Policies 5. Anything else

How long do I have to answer the questionnaires?

Our 2 online questionnaires are now open to responses until 28th February 2023. You can save your responses and return to complete the questionnaire up until the 28th of February 2023.

Will my answers be anonymous?

All responses will be anonymised. The anonymised results may be included in materials for reporting and marketing purposes and available publicly/for public distribution/consumption.

I am an organiser and a visitor which questionnaire do I answer?

Firstly, it is great that you want to share your unique experiences, thank you! If you can we would ask that you complete both questionnaires, answering each one from your different perspectives.

What are you doing with the responses?

All responses will be anonymised and may be included in materials for reporting and marketing purposes and available publicly/for public distribution/consumption.

What formats will the questionnaire be available in?

You can complete our questionnaires online by the following links... Organiser Questionnaire: (This link takes you to an alternative viewing format where the questions are presented one at a time (like cards) for those who may find this more useful. Please note all of the questions are the same.) Visitor Questionnaire: (This link takes you to an alternative viewing format where the questions are presented one at a time (like cards) for those who may find this more useful. Please note all of the questions are the same.) Please get in touch if you would prefer to complete the questionnaire in a different format such as Easy Read or to receive a paper copy. Additionally, if you would prefer to take part by interview (virtual or in person), a group meeting, phone call or by email correspondence, then please get in touch. Email:

I don't think I have access needs, should I still answer?

Yes, please! We believe that everyone has access needs. We would love to hear from you and your experiences.

I have more things I want to say, how can I share them?

If you would like to share your experiences more directly or are interested in being interviewed 1:1 or part of a focus group please get in touch. ​ We would love to hear from you! You can also email us with any further information you wish to share.

Questionnaire questions
Using Digital Tablet

General questions

What is an access need?

Everyone has access needs, they do not exclusively apply to the elderly and/or people with disabilities they are many, complex and varied. They address the barriers which affect a person's ability to engage fully. (They are not limited to physical barriers). For example, access needs can include; accessible signage, quiet times/hours, sensory considerations, translations, baby changing/feeding facilities, pram access, accessible toilets, ramps, disabled parking, (the use of) language - its comprehension level, etc (this list is not exhaustive). Supporting these needs and removing these barriers can help make it possible for people who may be neurodivergent, and/or have; learning difficulties, sensory impairments, speak another language, have mental health issues, experiences of trauma, non-visible disabilities, etc. to access spaces and improves experiences for all.

What is a barrier?

Barriers are conditions or obstacles that prevent a person(s) from fully participating in something.There are many different types of barriers and they can often intersect and occur/be experienced at the same time. They are not just physical, they can be visible/invisible, they exist in the ways we communicate, in the environments we create, in the technology we use and the attitudes we act upon.

What are reasonable adjustments? 

Reasonable adjustments are changes that organisations and people providing services or public functions have to make for people who may experience a disadvantage (due to their disability/condition) compared with others who do not. (Note: Disabled people have the right under the Equality Act to ask for reasonable adjustments to aid their fuller participation. When a person or organisation is obliged to make reasonable adjustments to remove barriers faced by disabled people, but fails to do so, this is discrimination under the Equality political activity). Providers have an anticipatory duty to make these reasonable adjustments. This means they must plan in advance to meet these access needs. What Is ‘reasonable’? Whether or not a change is reasonable will depend on: the type of service/public function the organisation provides the size of the organisation and what resources it has Whether the suggested changes would be effective in overcoming specific disadvantage(s) faced. The extent to how practical changes are to make The financial costs of making the adjustment versus overall resources, and the availability of financial or other assistance.

What is The Social Model of disability?

The Social Model of disability is a way of viewing disability as a social issue, not individual. It states that people are disabled by society's reaction to impairment which prevents equal participation. Under The Social Model a person may feel that they are not disabled by their impairment but by an environment and society which fails to enable them.

What is a non-visible disability?

A non-visible disability is a disability or health condition that is not immediately obvious. This can make it difficult for people with non-visible disabilities to access what they need. The impact of living with a non-visible disability can be slight, or can have a huge effect on someone’s life. Some people with disabilities that are not obvious prefer the phrase ‘non-visible’. This is because the word ‘invisible’ can erase the legitimacy of the disability, or imply the disability does not exist. ‘Hidden’ disability can imply a person is hiding their disability on purpose. ‘Less-visible’ disability does not encompass those whose condition is completely non-visible. With non-visible disabilities it is important to emphasise that even though the disability cannot be seen, it does not mean it does not exist. Also, some people with non-visible disabilities might have a ‘dynamic disability’. This means that sometimes they might use a mobility aid, but other times they might not need it. Likewise, sometimes they might need to use a priority seat on busy public transport. Other times they may not feel they need to.

General Questions
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